Hundreds of thousands of legal demands. Answered correctly.
Every request that lands on a communications provider, subpoena, warrant, court order, national security letter, differs in scope and statute. Our analysts have processed hundreds of thousands of them. Validated, categorized, answered on time, defensible at trial.
Every process type, every statute.
Each demand carries its own rules under state and federal law. Our analysts know the difference, and more importantly, how to comply lawfully within exactly what the governing statute authorizes. Nothing over-produced, nothing missed.
From served to satisfied.
Review
An analyst reviews every request for legal validity the moment it arrives: is it signed, correct, and lawful on its face?
Validate
Authority verified against the applicable state and federal statutes, in the US and Canada.
Categorize
The request is classified by process type, scope and deadline so the response matches exactly what the lawful demand authorizes.
Respond
Authenticated records delivered on time, with a chain of custody that holds up all the way to trial.
The parts nobody sees, until they matter.
When a request is invalid, our analysts don't just decline it; they alert the requesting party and spell out the legal deficiencies. That matters on both sides: an order with errors risks the evidence being ruled inadmissible in court, and the provider that implemented it carries the legal risk.
When a statute, or your own customer policy, requires notifying affected subscribers, we send the notifications. And when a legal request ends in an actual court appearance, it's handled by an analyst with real witness-stand experience, not whoever happens to be free that week.
What getting it wrong actually costs.
Without real legal-compliance competency, a provider is exposed on every axis at once: significant fines and enforcement action for under-production, privacy liability and lawsuits for over-production, and the most impactful loss that follows either one: subscriber trust. Providers lose customers when they lose trust. Outsourcing the function to a Trusted Third Party moves the risk, the liability and the internal burden off your team in one motion.
The case-management system behind the caseload.
Records production at scale breaks spreadsheets: growing international demand, emergency requests, metadata retention mandates, and zero tolerance for human error. The Subsentio cloud-based case-management application is built from the expertise of processing hundreds of thousands of demands.
Providers can outsource the entire data-retention and records-production burden, intake, tracking, deadlines, delivery and audit trail, into one system operated by Subsentio.
Safe harbor from copyright litigation, too.
Under the DMCA, a provider that fails to "reasonably implement" a repeat-infringer policy can face severe penalties, one major ISP was hit with a $25 million jury verdict for exactly that. Our DMCA Records Production service runs the takedown-notice process: claims received, notices issued, records kept, the documented process that keeps you in safe harbor.
The flow is simple by design: a claim lands on you, you forward it to us by email, we open a case file, an analyst retrieves the subscriber records and sends the notification letter, and you get a monthly report of all DMCA activity. Your subscriber's privacy survives the process: their information is never released to the claimant, they're simply notified, and they keep their right to file a counter-notice.
Hand us the caseload.
From a single subpoena to your entire records-production function, talk to the analysts who've processed hundreds of thousands of demands.